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Delivery & Shipping

We aim to deliver all orders within 1–3 working days, with fast beer delivery across the UK. Place your order before midday on Wednesday and, in most cases, it should arrive in time for the weekend.

We use DPD for the majority of our deliveries, giving you access to real-time tracking, delivery updates by email and SMS, and a range of delivery options if you're not going to be home. If your order has already been packed and dispatched from our warehouse, you'll receive a confirmation email with your tracking number and courier details.

Once your parcel has been collected by DPD and scanned into their network, you'll be able to track its progress every step of the way. Simply follow the tracking link in your dispatch email and enter your consignment number and postcode to view the latest delivery updates.

DPD

How much does UK delivery cost & what are my options?

We take great pride in our delivery service and offer the quickest and safest in the UK. Every order is shipped on an overnight service via DPD in our specially reinforced boxes.

Charges are as follows:

UK Mainland – Standard (1-3 Working Days)
Under £25 Delivery Cost of  £7.95
£25.01 - £59.99 Delivery Cost of  £5.95
£60 and over FREE DELIVERY

UK Mainland - Express (Next Working Day)
Under £60 Delivery Cost of £9.95
£60 and over Delivery Cost of £5.95

UK Highlands – Standard (1-3 Working Days) - £9 Delivery

Channel Islands, Isle of Man, Northern Ireland (1-3 Working Days) - £13 Delivery

A parcel can typically consist of up to 24 standard-size bottles but exact costs are worked out based on your selection and will be displayed at checkout. However some larger orders can/will incur further delivery charges in which you will be contacted about before shipping.

Orders for Express Delivery must be placed by 12 noon. (e.g. orders placed by 12 noon Tuesday should be delivered Wednesday, orders placed by 12 noon Friday should be delivered Monday, Orders placed after Midday on Friday will be processed Monday for Tuesday delivery).

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Our Delivery Service In Detail

Tracking Your Order

As soon as you place your order, you'll receive an order confirmation email. Once your order has been packed and dispatched, we'll send a second email with your courier details and tracking number so you can follow your beer delivery every step of the way. If you have a Beer Merchants account, your order status will also update in your account once it has been dispatched.

If You're Not Home

Most Beer Merchants orders are delivered by DPD. If you're not in, you'll receive details of the delivery attempt along with the available delivery options. Depending on your preferences, you may be able to rearrange your delivery, have it delivered to a neighbour or choose an alternative delivery day through the DPD app or website.

If you live in a flat or multi-occupancy building, please make sure your contact details and any delivery instructions are up to date. Unfortunately, we can't leave parcels in communal areas, and a signature is required for all deliveries.

Undeliverable Orders

If your order can't be delivered after all delivery attempts have been made, it will be returned to Beer Merchants. We'll contact you to arrange either a refund or re-dispatch. Please note that additional delivery charges may apply if you choose to have your order sent again.

Packaging

We're always looking for ways to reduce unnecessary packaging. Where possible, multiple mixed case orders will be packed together into fewer boxes, helping to reduce waste while ensuring your beers arrive safely.

Christmas & Peak Season

During particularly busy periods, such as Christmas, major beer launches and seasonal promotions, our warehouse processes a much higher volume of orders. We work hard to maintain our usual fast beer delivery service by bringing in extra support, but during these peak times, please allow up to five working days for delivery instead of our usual 1–3 working days.

How do I track my order?

As soon as your order leaves our warehouse, we'll send you a dispatch email with your DPD tracking details. Simply click the tracking link in the email to follow your beer delivery in real time, including estimated delivery times and the latest updates from the courier.

If you can't find your email, you can also enter your tracking number directly on the DPD website.

For DPD tracking https://www.dpdlocal.co.uk/service/

If you miss a delivery, or are unsure where it is, you should be able to resolve this with the courier directly. However we are always here to assist if you experience any difficulties. Feel free to get in touch at support@beermerchants.com